Unified Communications as a Service: Transforming Healthcare

Unified Communications as a Service (UCS) has become a highly influential technology in the past several years. It has taken ordinary businesses by storm, changing the way businesses interact internally as well as with customers.

However, UCS is not just making its mark on the world of business. It is also changing the way we provide help and care to others in the healthcare industry.

The healthcare industry has begun to embrace the collaboration, budgeting, efficiency and value that UCS has to offer. Of course, being in the business of helping others, these are extremely important values.

Here are some of the reasons why healthcare industry leaders are flocking towards UCS for their operation.

Simplifying Communication while Enhancing Collaboration

Communication and collaboration among staff members is critical – more so than in any other environment – in hospitals. Lives and wellbeing are on the line and these professionals must provide the urgent care that the public depend on.

With UCS, doctors and nurses can consolidate all of their messaging needs into a single device. This eliminates the clutter of various pagers, phones, tablets and other devices throughout the day. This not only simplifies their communication abilities, but it enhances collaboration by ensuring all coworkers can contact each other with ease.

Increase in Functionality

With UCS, doctors and nurses now have a myriad of methods of communicating.  They have the option of texting one another, as well as sending emails from their personal device. With video conferencing also available, doctors can consult with other offices and healthcare facilities more easily.

Phone services can also be shared across a variety of branches.  For larger hospitals that manage multiple buildings and various departments, this is especially useful. This enables them with a way to share phone services between separate buildings while providing a single network to sync and store all necessary information in in the event of a disaster.

UCS Enhances the Quality of Care

So what does this all really amount to? Better communication, collaboration and functionality all lead to healthcare professionals and businesses being able to do their jobs better and more easily. Namely, providing better care to the people who need it.

For example, healthcare facilities often must transfer patients to more specialized facilities to receive the best and proper care. In doing so, they need to transfer all of the health records of the patient. With UCS, doctors can electronically upload and port all records between doctors and hospitals instantly.

Additionally, video conferencing can communicate more effectively with other hospitals, as well as consult with specialists outside of their hospital.

Reduction in Healthcare Costs

Another direct benefit to both the healthcare facilities and the people they are care for is the amount of money UCS saves. UCS is cheaper and easier to maintain than on premise telecom as it adds increased value and allows doctors’ offices and hospitals to lower their overhead costs.

Since the cost of care is partially contingent on the overhead costs of healthcare, lowered overhead costs will positively impact the community by enabling doctors to provide more affordable care to patients.

With UCS, healthcare facilities can save money, provide better care to patients, enhance communication between coworkers and increase collaboration with other healthcare facilities. Are you in the business of helping others? Evaluate your current telecom set up, there may be a lot you are missing out on.