In an ever-changing and evolving field such as telecommunications and IT, it takes a knowledgeable front-line tech team. At VoicePro, we have that in our team, including Anthony Abbate.
Anthony is on his way to his 5th year at VoicePro as a technical consultant. In his role at VoicePro, Anthony oversees and executes the installation of VoicePro’s voice and data systems. As VoicePro continues to expand and grows its list of services and solutions, Anthony and the rest of the team work on developing standard operating procedures to ensure future jobs continue to go smoothly.
The company has changed quite a bit in the five years Anthony has been here, but that is OK with him.
“The changes keep things interesting,” Anthony said. “I enjoy the challenge that change presents & how it will benefit our customers. We mostly did premise systems when I started and we continue to install many of those every year, but what is most exciting is that we developed our own hosted VOIP system and that side of the business has really taken off! In addition, our data solutions are creating an impact and helping us grow. I like that it keeps us competitive and makes us a one-stop shop for our customers.”
The key to successful technical support is to learn as much as possible, Anthony says. He says he is always spending time learning about new products and services to be able to better answer on-the-spot customer questions.
“It’s important that we answer questions the right way,” Anthony said. “Giving our customers fast and accurate information is crucial. Even when I may not know the answer, I make sure I know how to get the answer from someone who does.”
Anthony’s job is flexible and different every day, which he says is what he likes the most. He also likes to work with a tight-knit group of around like-minded team members. He is constantly learning and expanding his repertoire.
Being born and raised in St. Louis, Anthony does really care about the community, companies, and people around him. Anthony comes from a family of Italian immigrants, both his mother and father came from Sicily.
“We always try and go back as a family every five years or so, and it is always exciting,” Anthony said.
Anthony grew up being very interested in computers and technology. After graduating from Mehlville High School, Anthony spent three semesters at Missouri State studying computer science before finishing his education at Ranken Technical College. The degree and qualifications he received in school quickly landed him his position straight out of school.
Having worked with the same company for five years, Anthony has a strong appreciation for VoicePro and the way we do business.
“Our customer service is amazing,” Anthony said. “VoicePro has such an attention to detail that our competitors can’t match. Being a local business, we really care about the needs of our clients. We have a guaranteed Service Level Agreement with our support customers, and there aren’t many others that can say that.”
When he’s not helping our customers install new systems, Anthony is spending time with his young son Emmett, who recently spent his first Halloween dressed up as a Penguin! Anthony also enjoys fishing, playing the piano and guitar or participating in two men’s softball leagues during the warmer months. He also roots for his hometown Cardinals and Blues.
If you are looking to upgrade your network, both voice and data and want the support of a tech team with the most knowledge and are available when you need them, look no further than VoicePro! Anthony and our team of technicians will ensure your new system is installed quickly, correctly and help you along the way. Why not make the change today? Call 314-292-5465 today or schedule a conversation online!